Your Right to Data Deletion
PetGuard AI respects your privacy and provides you with complete control over your personal data. You can delete your account and all associated data at any time through the app or by contacting our support team.
⚠️ Important Notice
Data deletion is permanent and cannot be undone. Once you delete your account, all your pet information, health records, and app data will be permanently removed from our systems.
How to Delete Your Data
Method 1: Through the App
Open PetGuard AI
Launch the app on your device and make sure you're logged in to your account.
Go to Settings
Tap on the "More" tab at the bottom of the screen, then select "Settings."
Access Account Settings
Scroll down and tap on "Account" to access your account management options.
Delete Account
Tap on "Delete Account" and follow the on-screen instructions to confirm your decision.
Confirm Deletion
Enter your password to confirm the deletion. Your account and all data will be permanently deleted within 30 days.
Method 2: Contact Support
If you're unable to delete your account through the app, you can contact our support team directly:
- Email: info.petguardapp@gmail.com
- Subject Line: "Account Deletion Request"
What Gets Deleted
When you delete your account, the following data will be permanently removed:
Account Information
Your name, email, phone number, and account preferences
Pet Profiles
All pet information, photos, and detailed profiles
Health Records
Medical history, vaccination records, and health metrics
Plant Scans
Plant identification history and saved plant collections
Reminders
All scheduled reminders and notification preferences
Usage Data
App usage statistics and feature interaction data
Data Retention Timeline
Immediate Deletion (0-24 hours)
- Account access and login credentials
- Active session data
- Real-time notifications
Short-term Deletion (1-7 days)
- User profile and account information
- Pet profiles and photos
- Health records and medical data
- Plant scan history
Complete Deletion (7-30 days)
- All backup copies and cached data
- Analytics and usage data
- Support ticket history
- Any remaining traces of your data
⚠️ Data Recovery
Data deletion is permanent and irreversible. Once your account is deleted, we cannot recover any of your information. Please ensure you have exported any important data before proceeding with account deletion.
Data Export Before Deletion
Before deleting your account, you may want to export your data for your records:
How to Export Your Data
- Go to Settings > Data Export
- Select the data types you want to export
- Choose the date range for your export
- Tap "Export Data" to generate a PDF report
- Save the exported file to your device
Legal Compliance
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR) regarding your right to erasure ("right to be forgotten").
CCPA Compliance
For California residents, we comply with the California Consumer Privacy Act (CCPA) regarding your right to delete personal information.
Other Jurisdictions
We respect data deletion rights in all jurisdictions where we operate and will process deletion requests in accordance with applicable local laws.
Partial Data Deletion
If you don't want to delete your entire account, you can also:
- Delete individual pet profiles
- Remove specific health records
- Clear plant scan history
- Disable specific features
- Update privacy settings
Contact Us
If you have any questions about data deletion or need assistance with the process, please don't hesitate to contact us:
Privacy Team Contact
- Email: info.petguardapp@gmail.com
- Response Time: Within 24 hours
Updates to This Policy
We may update this Data Deletion Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the updated policy in the app and on our website.