Support Center

Our AI-powered plant identification has a 99.9% accuracy rate for common plants. However, we always recommend verifying results with a professional, especially for plants that may be toxic to pets. The app provides safety assessments based on comprehensive veterinary databases.

To add multiple pets, go to the "Pets" tab in the app and tap the "+" button. You can add unlimited pets with individual profiles, health records, and vaccination schedules. Each pet will have their own health dashboard and reminder settings.

Yes! PetGuard AI works offline for core features including plant identification, emergency contacts, and basic health tracking. However, some features like cloud sync and real-time updates require an internet connection.

Go to the "Reminders" tab and tap "Add Reminder." Select "Vaccination" as the type, choose your pet, and set the due date. The app will automatically send notifications before the due date and track completion status.

Absolutely. We use end-to-end encryption to protect all your pet's health data. Your information is stored securely and never shared with third parties without your explicit consent. You can delete your data at any time through the app settings.

To delete your account, go to Settings > Account > Delete Account. You can also contact our support team at info.petguardapp@gmail.com for assistance. All your data will be permanently deleted within 30 days of your request.

Try these troubleshooting steps: 1) Close and restart the app, 2) Check your internet connection, 3) Update to the latest version, 4) Restart your device. If the problem persists, contact our support team with details about your device and the issue.

Yes, you can export your pet's health data in PDF format. Go to Settings > Data Export and select the pets and date range you want to export. This is useful for sharing with veterinarians or keeping backup records.